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Hotels · Rovaniemi, Finland

Guest Service Agent

Join our Guest Service team at our iconic hotel in Finnish Lapland this winter! Luxury hotel experience, staff housing available, and the Arctic as your workplace view.

Arctic TreeHouse Hotel is a luxury hotel in the Arctic Circle, bringing the comfort luxury and Lappish hospitality to life in a new way for our guests. Our mission is to make every moment of our guests stay a lifelong memory. We also wish our team to have a great working experience and every day embark on a new adventure - creating, learning and developing with us!

We are now looking for the team members with hotel experience that can warmly welcome and take care of our guests.

GUEST SERVICE AGENT - FRONT DESK for the winter season 2026-2027

Arctic TreeHouse Hotel is looking for a Guest Service Agent who is a team player with a can-do attitude and skills to multitask in a fast phase environment. The department consists of reception, concierge and reservation duties. This role is hospitality and customer service driven and previous reception experience from a luxury hotel will be an advantage. We work in a luxury environment and we strive to deliver service excellence.

Duties Include:

  • Checking guests in and out

  • Billing

  • Reservations

  • E-mails & Telephone calls

  • Concierge, booking activities

  • Liaison with guests and service recovery when a problem occurs

  • Driving valet cars

  • Helping with luggage

You will work with the below tools and software:

  • Opera Cloud

  • Oracle

  • Symphony

  • Booking.com

  • Expedia

  • NETS Payments

  • Whatsapp

  • Trello

  • Optiwatti

Requirements:

  • Valid driver license

  • Excellent command of the English language ( Finnish language an advantage but not a requirement)

  • Comfortable talking to guests and solving problems

  • Ability to legally work in Finland (Finnish working visa or EU Residence)

  • Previous experience in a luxury hotel

What we offer:

  • A fun international work environment

  • A once-in-a-lifetime opportunity to work in the capital of Finnish Lapland

  • Job-specific work training prior to the start of the season

  • Hourly salary (+supplements, holiday compensation)

  • Collective Agreement for the Hotel, Restaurant and Leisure Industry (Sundays and official holidays are double paid in Finland)

  • Flexible working hours from Monday to Sunday with alternating days off

  • Average work hours 90 h/3 week, during the season the amount is usually higher

  • Company benefits with sport, culture and experience

  • Supported accommodation

Please send your application below and attach your CV with a picture on 26th of July 2026 the latest - We look forward to it!

Team
Hotels
Role
Guest Service Agent
Employment type
Temporary

Rovaniemi, Finland

Hotels · Rovaniemi, Finland

Guest Service Agent

Join our Guest Service team at our iconic hotel in Finnish Lapland this winter! Luxury hotel experience, staff housing available, and the Arctic as your workplace view.

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